Deducted payment double time. Not get return even after multiple emails

Deducted payment double time. Not get return even after multiple emails

My payment deducted two times for the order from swiss beauty .
When i confirmed order, i received a message
Hi Sim, It seems that your payment did not get through and is still pending in our queue. Complete the order & get Extra 10% OFF
Then i again go to page and found the items in my cart. Then i paid again. But then i get two order confirmation mails (#209238 AND #209249) nd also deducted payment two times.
I got delivery of two orders. But i want one order to be return and get my payment back but inspite of multiple mails and calls, Swiss beauty didn’t give any reply.

Deducted payment double time. Not get return even after multiple emails

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